Below are the frequently asked questions about updating your base pricing in IdeaRoom. For assistance with other pricing updates (or general site updates), contact IdeaRoom Support via SalesView.
Why can’t I see the Pricing tab in SalesView?
The Pricing tab is shown only for IdeaRoom Site administrators. Administrators are users with Admin permissions, assigned on the Users tab.
Why did my pricing change unexpectedly while I was making updates?
IdeaRoom supports concurrent editing between our IdeaRoom Support team and our clients. If the IdeaRoom Support team makes a change that impacts a cell you also changed, their update will overwrite yours. This should rarely happen. The IdeaRoom Support team will receive a warning of your changes prior to updating your site and can confirm with you before finalizing their changes.
Why can’t I add a price in a grayed out cell?
A grayed out cell means that size doesn’t currently exist in IdeaRoom. Base price editing does not currently allow you to update the available sizes. To add or remove a size, contact IdeaRoom Support via SalesView. Once the size has been added by IdeaRoom, you can edit or update the pricing for that size.
Why doesn’t anything happen when I paste?
If the number of copied cells exceed the number of cells available in the pricing table, the paste will not be performed and your current values will remain.
Why isn’t the Paste option appearing on my right-click menu?
The right-click menu for the IdeaRoom tables do not support a Paste option. To complete a paste, use the keyboard shortcut keys for paste (see above).